Conflict Communications

  • Acknowledging others strengthens connection (Interconnectedness) and deepens understanding (Inquiry).

  • Knowing the difference helps manage stress (Perseverance) and fosters constructive communication (Inquiry).

  • De-escalation protects mental and relational health (Vitality) and nurtures peaceful resolution (Interconnectedness).

TABLE OF CONTENTs - Conflict Communications

  • REFLECT - Self-Reflection Questions To Start The Learning Process

  • EXPLORE - Core Principles and Concepts About Conflict Communications

  • EXAMINE - Lessons on Acknowledgement, Expression, and De-Escalation

  • ENGAGE - Engaging New Ideas and Applying Them in Daily Life

REFLECT

Self-reflection is a powerful tool to increase self-awareness and prepare mentally and emotionally to engage new ideas!

As you begin to think about how you communicate in stressful or conflicting situations, ask yourself the following questions.

  • Think about your typical emotional state during conflicts. Why do you think you respond this way?

  • How well do you currently listen when someone disagrees with you? Can you recall a time when active listening positively changed the outcome of a conflict

  • How do you usually acknowledge and validate the emotions of others during conflicts? How have you calmed down tense situations in the past?

EXPLORE

Build emotional and practical connections to new ideas!

Conflict is a normal part of life, especially in college and athletics where different people with different personalities, goals, and opinions work closely together. The way you handle conflict matters. Communicating effectively during conflict helps prevent small disagreements from becoming bigger problems and keeps your relationships and teams strong.

The first step in managing conflict communication is staying calm. When emotions run high, it can be easy to say something you later regret. Taking a moment to breathe, think, and approach the conversation with a steady mindset allows you to speak more clearly and listen more openly. Staying calm also helps the other person feel less defensive, which makes it easier to find solutions.

Listening carefully is just as important as speaking. When you are in a disagreement, it is easy to focus only on your own side. However, listening allows you to fully understand the other person’s point of view. Even if you do not agree, showing that you are willing to listen builds respect and creates a better chance for real conversation.

When you speak, focus on using clear and respectful language. Instead of placing blame or using harsh words, explain how you feel and what you need. For example, saying "I felt frustrated when this happened because it affected my role on the team" is more productive than saying "You always mess things up." This kind of language keeps the conversation focused on solutions rather than attacks.

Timing also matters in conflict communication. Trying to resolve disagreements during stressful moments, such as right after a loss or in the middle of practice, is usually not helpful. Waiting for a better time, when both people are calmer, creates a better environment for meaningful discussion.

Nonverbal communication plays a role as well. Your tone of voice, body posture, and facial expressions can either calm a conversation or escalate it. Keeping your voice steady, making eye contact, and avoiding aggressive body language helps the conversation remain respectful and focused on problem-solving.

Sometimes, conflicts are not solved in one conversation. Being willing to revisit the issue, continue the dialogue, and work toward long-term understanding shows maturity. It also sends the message that you care about maintaining a healthy relationship rather than simply "winning" the argument.

In team settings, conflict can affect more than just the people directly involved. When handled poorly, it can spread tension across the group. When handled well, it can actually strengthen the team by encouraging honest communication and building trust. Learning to resolve disagreements respectfully sets a strong example for your teammates.

If a conflict feels too difficult to handle on your own, seeking help from a coach, advisor, or counselor can be a smart step. Asking for guidance shows that you want to resolve the issue in a healthy way rather than allowing it to damage your relationships or team culture.

In the end, conflict communication is about handling disagreements with respect, patience, and understanding. The skills you build now in managing conflict will serve you well throughout your life, whether in your career, your personal relationships, or your role as a leader in any community you join.

EXAMINE - Acknowledgement

Effective conflict resolution begins with attentive listening and genuine acknowledgement. Learn to strengthen your communication skills, build mutual understanding, and maintain respectful team relationships during challenging conversations.

  • Listen with Full Attention: Give your complete focus to the speaker, showing respect and openness to their perspective. This attentive approach helps build trust and encourages productive dialogue during conflict.

  • Avoid Interrupting: Allow others to finish speaking before you respond to ensure clarity and mutual respect. Waiting your turn demonstrates maturity and prevents unnecessary misunderstandings or tension.

  • Acknowledge Feelings: Clearly recognize and validate the emotions expressed by others, even if you disagree. Acknowledging feelings makes teammates feel heard and valued, reducing defensiveness.

  • Use Nonverbal Cues: Demonstrate active listening through eye contact, nodding, and open body language. These cues reassure others that you genuinely care about their viewpoint and maintain an open environment for conversation.

  • Paraphrase for Clarity: Summarize the speaker's points to confirm understanding and show genuine engagement. Restating ideas ensures you interpret the message accurately and signals your commitment to resolving the conflict.

  • Ask Open-Ended Questions: Encourage further dialogue by asking questions that require more than yes or no responses. This practice promotes deeper insight and facilitates cooperative problem-solving.

  • Be Patient and Thoughtful: Allow time for reflection before responding, promoting thoughtful and constructive dialogue. Pausing before replying gives you space to manage emotions and carefully consider your response.

  • Remain Neutral and Respectful: Listen without judgment or assumptions to create a safe space for honest communication. Neutrality fosters openness, allowing all participants to speak freely and fairly.

  • Express Gratitude for Openness: Thank others for sharing their views, fostering trust and positive communication. Gratitude reinforces a culture of openness and motivates teammates to address future conflicts proactively.

  • Commit to Understanding: Prioritize fully comprehending the other person’s viewpoint to build stronger team relationships and resolve conflicts effectively. This commitment not only resolves the immediate conflict but also strengthens ongoing team cohesion and trust.

EXAMINE - EXPRESSION

Effectively managing conflicts involves clearly expressing yourself without hostility or aggression. Learn to distinguish assertive communication from aggressive behavior, and be empowered to handle conflicts constructively while maintaining respectful relationships.

  • Communicate Clearly and Confidently: State your needs and boundaries respectfully without becoming hostile or defensive. Clear assertive statements enhance your credibility and maintain positive relationships.

  • Maintain Emotional Control: Express your thoughts calmly and directly instead of resorting to anger or frustration. Keeping emotions in check allows productive dialogue and reduces conflict escalation.

  • Respect Others' Perspectives: Acknowledge differing viewpoints without diminishing or dismissing them. Mutual respect fosters trust and opens the door to constructive solutions.

  • Focus on Solutions: Address conflicts by identifying mutual interests rather than emphasizing blame or fault. Collaborative approaches create win-win outcomes that strengthen team unity.

  • Use Direct and Honest Language: Clearly express what you think and feel without aggressive language or tone. Honest communication builds understanding without damaging relationships.

  • Avoid Dominating Conversations: Ensure you listen as much as you speak and provide space for others' contributions. Balanced dialogue promotes fairness and cooperation within the team.

  • Set and Communicate Boundaries Firmly: Clearly outline acceptable behaviors and expectations without threatening or intimidating others. Firm boundaries encourage respect and accountability among teammates.

  • Express Empathy and Understanding: Recognize and validate the feelings of others when asserting your own perspective. Empathy helps others remain receptive, reducing defensiveness.

  • Take Responsibility for Your Words: Be accountable for your statements and actions, especially during heated exchanges. Accountability reinforces your integrity and builds team respect.

  • Choose Words to De-escalate: Select language carefully to minimize tension and avoid provocation. Thoughtful word choice maintains positive communication even in challenging interactions.

EXAMINE - De-escalation

De-escalation is a practical communication skill that is vital to effectively reducing tensions and deepening mutual understanding during conflicts. Learn to approach challenging situations calmly and empathetically, enabling productive resolutions and stronger team relationships.

  • Stay Calm and Composed: Maintain emotional control during conflicts to prevent the situation from intensifying. A calm demeanor reassures teammates and supports constructive dialogue.

  • Listen Actively: Prioritize understanding others' perspectives before responding. Active listening helps reduce tension by demonstrating genuine interest in resolving issues.

  • Use Neutral Language: Choose words carefully to avoid blame or defensiveness. Neutral expressions encourage open and non-confrontational conversations.

  • Seek Common Ground: Identify shared goals and interests to shift the focus from disagreement toward cooperation. Common ground facilitates mutual understanding and reduces hostility.

  • Acknowledge Emotions: Clearly recognize and validate the emotions of those involved in the conflict. Validation helps reduce defensiveness and encourages openness.

  • Ask Clarifying Questions: Encourage clear communication by asking questions that promote deeper understanding. Clarification prevents misunderstandings that escalate conflicts.

  • Provide Space When Needed: Allow temporary breaks in conversation when tensions are high. Pausing briefly enables individuals to reflect and return to discussions with clearer perspectives.

  • Offer Constructive Options: Suggest practical solutions or compromises to guide the conversation toward resolution. Offering solutions shifts focus from conflict to collaboration.

  • Demonstrate Empathy: Show genuine understanding and sensitivity to others' experiences and feelings. Empathy fosters trust and reduces defensive reactions.

  • Reflect and Summarize: Restate key points discussed to confirm everyone's understanding and agreement. Summarizing ensures clarity and reinforces mutual commitment to resolution.

ENGAGE

Please look over the following prompts. You’ll be asked to participate in a short discussion about what you have learned, either individually or in a group, with a REBOOT Coach and/or guest speakers. Think about how these lessons will benefit you most in school, competition, and life!

QUESTIONS TO ASK YOURSELF :

  • [Listening and Acknowledgement]

    • Think of a time when someone really listened to your point of view during a disagreement. How did their response affect how you felt, and how did it shape the outcome?

  • [Assertiveness vs. Aggression]

    • How do you personally try to express yourself during conflict? Have you ever noticed a time when you crossed the line from being assertive to aggressive?

  • [De-escalation and Understanding]

    • What are some things you’ve done (or could do) to calm a tense situation before it gets worse? How do you try to understand someone else’s perspective during conflict?

QUESTIONS TO ASK OTHERS :

  • [Listening and Acknowledgement]

    • How do you encourage teammates or staff to truly listen to each other when emotions are running high?

  • [Assertiveness vs. Aggression]

    • What’s your approach to teaching student-athletes how to stand up for themselves without being disrespectful or combative?

  • [De-escalation and Understanding]

    • What techniques do you use or recommend for de-escalating conflict, and how do you help others stay focused on resolution instead of blame?

Additional Resources - Conflict Communications

If you would like to learn more about Conflict Communications, please consider the following resources!

Conflict Communications

Michael Van Etten - REBOOT - Didactic Tactics LLC - All Rights Reserved